* [Blog](https://www.paloaltonetworks.com.au/blog)
* [Palo Alto Networks](https://www.paloaltonetworks.com.au/blog/corporate/)
* [Cybersecurity](https://www.paloaltonetworks.com.au/blog/category/cybersecurity-2/)
* Maintaining the Trust Whe...

# Maintaining the Trust When Minutes Matter

[](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.paloaltonetworks.com.au%2Fblog%2F2016%2F03%2Fmaintaining-the-trust-when-minutes-matter%2F)  
[](https://twitter.com/share?text=Maintaining+the+Trust+When+Minutes+Matter&url=https%3A%2F%2Fwww.paloaltonetworks.com.au%2Fblog%2F2016%2F03%2Fmaintaining-the-trust-when-minutes-matter%2F)  
[](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.paloaltonetworks.com.au%2Fblog%2F2016%2F03%2Fmaintaining-the-trust-when-minutes-matter%2F&title=Maintaining+the+Trust+When+Minutes+Matter&summary=&source=)  
[](https://www.paloaltonetworks.com//www.reddit.com/submit?url=https://www.paloaltonetworks.com.au/blog/2016/03/maintaining-the-trust-when-minutes-matter/&ts=markdown)  
\[\](mailto:?subject=Maintaining the Trust When Minutes Matter)  
Link copied  
By [Scott Ciccone](https://www.paloaltonetworks.com/blog/author/scott-ciccone/?ts=markdown "Posts by Scott Ciccone")  
Mar 10, 2016  
2 minutes  
[Cybersecurity](https://www.paloaltonetworks.com/blog/category/cybersecurity-2/?ts=markdown)  
[customer](https://www.paloaltonetworks.com/blog/tag/customer/?ts=markdown)  
[J.D. Power](https://www.paloaltonetworks.com/blog/tag/j-d-power/?ts=markdown)  
[TSIA](https://www.paloaltonetworks.com/blog/tag/tsia/?ts=markdown)

If you're like most companies, a data breach can not only disrupt your business but also have far more devastating consequences to your customers, your employees, and your shareholders. You rely on your security infrastructure to protect you at all times. That's why it's more important than ever that you work with a security provider you can trust to keep your infrastructure safe from attacks.

According to Brett Eldridge, senior vice president of global services at Palo Alto Networks:

"*Our mission at Palo Alto Networks is to protect our way of life in the digital age by preventing successful cyberattacks. But what makes all the difference is great customer service that's powered by innovation and automation at every stage. When every minute matters, our entire support organization is there to make a difference for you.* "

To give you a better perspective, our support organization made this video that we hope expresses our passion for helping our customers.

We believe that customer service is the key to a successful business, and Palo Alto Networks takes great pride in delivering an exceptional customer experience.

To learn more about the recent awards that the Palo Alto Networks support organization has received, read my recent blog: [Palo Alto Networks Lauded for Outstanding Customer Support by TSIA and J.D. Power](https://www.paloaltonetworks.com/blog/2016/01/palo-alto-networks-lauded-for-outstanding-customer-support-by-tsia-and-j-d-power/)

Please let me know if you have any comments or questions, or contact me via Twitter anytime at [@CicconeScott](https://twitter.com/CicconeScott).

*** ** * ** ***

## Related Blogs

### [Announcement](https://www.paloaltonetworks.com/blog/category/announcement/?ts=markdown), [Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown)

[#### Palo Alto Networks Recognized for Assisted Technical Support Excellence by J.D. Power and TSIA for 3rd Consecutive Year](https://www.paloaltonetworks.com.au/blog/2018/02/palo-alto-networks-recognized-for-assisted-technical-support-excellence-by-j-d-power-and-tsia-for-3rd-consecutive-year/)

### [News of the Week](https://www.paloaltonetworks.com/blog/category/news-of-the-week/?ts=markdown)

[#### Palo Alto Networks News of the Week -- March 4, 2017](https://www.paloaltonetworks.com.au/blog/2017/03/palo-alto-networks-news-week-march-4-2017/)

### [AI Governance](https://www.paloaltonetworks.com/blog/category/ai-governance/?ts=markdown), [AI Security](https://www.paloaltonetworks.com/blog/category/ai-security/?ts=markdown), [Cybersecurity](https://www.paloaltonetworks.com/blog/category/cybersecurity-2/?ts=markdown), [Partners](https://www.paloaltonetworks.com/blog/category/partners/?ts=markdown)

[#### AI, Quantum Computing and Other Emerging Risks](https://www.paloaltonetworks.com.au/blog/2025/10/ai-quantum-computing-emerging-risks/)

### [AI and Cybersecurity](https://www.paloaltonetworks.com/blog/security-operations/category/ai-and-cybersecurity/?ts=markdown), [AI Security](https://www.paloaltonetworks.com/blog/category/ai-security/?ts=markdown), [Cybersecurity](https://www.paloaltonetworks.com/blog/category/cybersecurity-2/?ts=markdown), [Data Security](https://www.paloaltonetworks.com/blog/category/data-security/?ts=markdown), [Incident Response](https://www.paloaltonetworks.com/blog/category/incident-response/?ts=markdown), [Reports](https://www.paloaltonetworks.com/blog/category/reports/?ts=markdown), [Unit 42](https://unit42.paloaltonetworks.com)

[#### The Case for Multidomain Visibility](https://www.paloaltonetworks.com.au/blog/2025/10/case-for-multidomain-visibility/)

### [AI Governance](https://www.paloaltonetworks.com/blog/category/ai-governance/?ts=markdown), [Cybersecurity](https://www.paloaltonetworks.com/blog/category/cybersecurity-2/?ts=markdown), [Government](https://www.paloaltonetworks.com/blog/category/government/?ts=markdown), [Public Sector](https://www.paloaltonetworks.com/blog/category/public-sector/?ts=markdown)

[#### Improving National Security Through Secure AI](https://www.paloaltonetworks.com.au/blog/2025/05/improving-national-security-through-secure-ai/)

### [Cybersecurity](https://www.paloaltonetworks.com/blog/category/cybersecurity-2/?ts=markdown), [Government](https://www.paloaltonetworks.com/blog/category/government/?ts=markdown), [Public Sector](https://www.paloaltonetworks.com/blog/category/public-sector/?ts=markdown)

[#### Making Every Dollar Count for Federal Cybersecurity](https://www.paloaltonetworks.com.au/blog/2025/03/making-every-dollar-count-federal-cybersecurity/)

### Subscribe to the Blog!

Sign up to receive must-read articles, Playbooks of the Week, new feature announcements, and more.
![spinner](https://www.paloaltonetworks.com.au/blog/wp-content/themes/panwblog2023/dist/images/ajax-loader.gif) Sign up  
Please enter a valid email.  
By submitting this form, you agree to our [Terms of Use](https://www.paloaltonetworks.com/legal-notices/terms-of-use?ts=markdown) and acknowledge our [Privacy Statement](https://www.paloaltonetworks.com/legal-notices/privacy?ts=markdown). Please look for a confirmation email from us. If you don't receive it in the next 10 minutes, please check your spam folder.  
This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.  
{#footer} {#footer}

## Products and Services

* [AI-Powered Network Security Platform](https://www.paloaltonetworks.com/network-security?ts=markdown)

* [Secure AI by Design](https://www.paloaltonetworks.com/precision-ai-security/secure-ai-by-design?ts=markdown)

* [Prisma AIRS](https://www.paloaltonetworks.com/prisma/prisma-ai-runtime-security?ts=markdown)

* [AI Access Security](https://www.paloaltonetworks.com/sase/ai-access-security?ts=markdown)

* [Cloud Delivered Security Services](https://www.paloaltonetworks.com/network-security/security-subscriptions?ts=markdown)

* [Advanced Threat Prevention](https://www.paloaltonetworks.com/network-security/advanced-threat-prevention?ts=markdown)

* [Advanced URL Filtering](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown)

* [Advanced WildFire](https://www.paloaltonetworks.com/network-security/advanced-wildfire?ts=markdown)

* [Advanced DNS Security](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown)

* [Enterprise Data Loss Prevention](https://www.paloaltonetworks.com/sase/enterprise-data-loss-prevention?ts=markdown)

* [Enterprise IoT Security](https://www.paloaltonetworks.com/network-security/enterprise-device-security?ts=markdown)

* [Medical IoT Security](https://www.paloaltonetworks.com/network-security/medical-device-security?ts=markdown)

* [Industrial OT Security](https://www.paloaltonetworks.com/network-security/medical-device-security?ts=markdown)

* [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown)

* [Next-Generation Firewalls](https://www.paloaltonetworks.com/network-security/next-generation-firewall?ts=markdown)

* [Hardware Firewalls](https://www.paloaltonetworks.com/network-security/hardware-firewall-innovations?ts=markdown)

* [Software Firewalls](https://www.paloaltonetworks.com/network-security/software-firewalls?ts=markdown)

* [Strata Cloud Manager](https://www.paloaltonetworks.com/network-security/strata-cloud-manager?ts=markdown)

* [SD-WAN for NGFW](https://www.paloaltonetworks.com/network-security/sd-wan-subscription?ts=markdown)

* [PAN-OS](https://www.paloaltonetworks.com/network-security/pan-os?ts=markdown)

* [Panorama](https://www.paloaltonetworks.com/network-security/panorama?ts=markdown)

* [Secure Access Service Edge](https://www.paloaltonetworks.com/sase?ts=markdown)

* [Prisma SASE](https://www.paloaltonetworks.com/sase?ts=markdown)

* [Application Acceleration](https://www.paloaltonetworks.com/sase/app-acceleration?ts=markdown)

* [Autonomous Digital Experience Management](https://www.paloaltonetworks.com/sase/adem?ts=markdown)

* [Enterprise DLP](https://www.paloaltonetworks.com/sase/enterprise-data-loss-prevention?ts=markdown)

* [Prisma Access](https://www.paloaltonetworks.com/sase/access?ts=markdown)

* [Prisma Browser](https://www.paloaltonetworks.com/sase/prisma-browser?ts=markdown)

* [Prisma SD-WAN](https://www.paloaltonetworks.com/sase/sd-wan?ts=markdown)

* [Remote Browser Isolation](https://www.paloaltonetworks.com/sase/remote-browser-isolation?ts=markdown)

* [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown)

* [AI-Driven Security Operations Platform](https://www.paloaltonetworks.com/cortex?ts=markdown)

* [Cloud Security](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)

* [Cortex Cloud](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown)

* [Application Security](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown)

* [Cloud Posture Security](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown)

* [Cloud Runtime Security](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown)

* [Prisma Cloud](https://www.paloaltonetworks.com/prisma/cloud?ts=markdown)

* [AI-Driven SOC](https://www.paloaltonetworks.com/cortex?ts=markdown)

* [Cortex XSIAM](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown)

* [Cortex XDR](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown)

* [Cortex XSOAR](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown)

* [Cortex Xpanse](https://www.paloaltonetworks.com/cortex/cortex-xpanse?ts=markdown)

* [Unit 42 Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown)

* [Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown)

* [Threat Intel and Incident Response Services](https://www.paloaltonetworks.com/unit42?ts=markdown)

* [Proactive Assessments](https://www.paloaltonetworks.com/unit42/assess?ts=markdown)

* [Incident Response](https://www.paloaltonetworks.com/unit42/respond?ts=markdown)

* [Transform Your Security Strategy](https://www.paloaltonetworks.com/unit42/transform?ts=markdown)

* [Discover Threat Intelligence](https://www.paloaltonetworks.com/unit42/threat-intelligence-partners?ts=markdown)

## Company

* [About Us](https://www.paloaltonetworks.com/about-us?ts=markdown)
* [Careers](https://jobs.paloaltonetworks.com/en/)
* [Contact Us](https://www.paloaltonetworks.com/company/contact-sales?ts=markdown)
* [Corporate Responsibility](https://www.paloaltonetworks.com/about-us/corporate-responsibility?ts=markdown)
* [Customers](https://www.paloaltonetworks.com/customers?ts=markdown)
* [Investor Relations](https://investors.paloaltonetworks.com/)
* [Location](https://www.paloaltonetworks.com/about-us/locations?ts=markdown)
* [Newsroom](https://www.paloaltonetworks.com/company/newsroom?ts=markdown)

## Popular Links

* [Blog](https://www.paloaltonetworks.com/blog/?ts=markdown)
* [Communities](https://www.paloaltonetworks.com/communities?ts=markdown)
* [Content Library](https://www.paloaltonetworks.com/resources?ts=markdown)
* [Cyberpedia](https://www.paloaltonetworks.com/cyberpedia?ts=markdown)
* [Event Center](https://events.paloaltonetworks.com/)
* [Manage Email Preferences](https://start.paloaltonetworks.com/preference-center)
* [Products A-Z](https://www.paloaltonetworks.com/products/products-a-z?ts=markdown)
* [Product Certifications](https://www.paloaltonetworks.com/legal-notices/trust-center/compliance?ts=markdown)
* [Report a Vulnerability](https://www.paloaltonetworks.com/security-disclosure?ts=markdown)
* [Sitemap](https://www.paloaltonetworks.com/sitemap?ts=markdown)
* [Tech Docs](https://docs.paloaltonetworks.com/)
* [Unit 42](https://unit42.paloaltonetworks.com/)
* [Do Not Sell or Share My Personal Information](https://panwedd.exterro.net/portal/dsar.htm?target=panwedd)
  ![PAN logo](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/pan-logo-dark.svg)
* [Privacy](https://www.paloaltonetworks.com/legal-notices/privacy?ts=markdown)
* [Trust Center](https://www.paloaltonetworks.com/legal-notices/trust-center?ts=markdown)
* [Terms of Use](https://www.paloaltonetworks.com/legal-notices/terms-of-use?ts=markdown)
* [Documents](https://www.paloaltonetworks.com/legal?ts=markdown)

Copyright © 2026 Palo Alto Networks. All Rights Reserved

* [![Youtube](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/youtube-black.svg)](https://www.youtube.com/user/paloaltonetworks)
* [![Podcast](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/icons/podcast.svg)](https://www.paloaltonetworks.com/podcasts/threat-vector?ts=markdown)
* [![Facebook](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/facebook-black.svg)](https://www.facebook.com/PaloAltoNetworks/)
* [![LinkedIn](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/linkedin-black.svg)](https://www.linkedin.com/company/palo-alto-networks)
* [![Twitter](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/twitter-x-black.svg)](https://twitter.com/PaloAltoNtwks)
* EN  
  Select your language