* [Blog](https://www.paloaltonetworks.com.au/blog) * [Palo Alto Networks](https://www.paloaltonetworks.com.au/blog/corporate/) * [Products and Services](https://www.paloaltonetworks.com.au/blog/category/products-and-services/) * Tech Docs: Important Info... # Tech Docs: Important Information Regarding GlobalProtect App and iOS 12 [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.paloaltonetworks.com.au%2Fblog%2F2018%2F09%2Ftech-docs-important-information-regarding-globalprotect-app-ios-12%2F) [](https://twitter.com/share?text=Tech+Docs%3A+Important+Information+Regarding+GlobalProtect+App+and+iOS+12&url=https%3A%2F%2Fwww.paloaltonetworks.com.au%2Fblog%2F2018%2F09%2Ftech-docs-important-information-regarding-globalprotect-app-ios-12%2F) [](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.paloaltonetworks.com.au%2Fblog%2F2018%2F09%2Ftech-docs-important-information-regarding-globalprotect-app-ios-12%2F&title=Tech+Docs%3A+Important+Information+Regarding+GlobalProtect+App+and+iOS+12&summary=&source=) [](https://www.paloaltonetworks.com//www.reddit.com/submit?url=https://www.paloaltonetworks.com.au/blog/2018/09/tech-docs-important-information-regarding-globalprotect-app-ios-12/&ts=markdown) \[\](mailto:?subject=Tech Docs: Important Information Regarding GlobalProtect App and iOS 12) Link copied By [Charissa Fleischer](https://www.paloaltonetworks.com/blog/author/charissa-fleischer/?ts=markdown "Posts by Charissa Fleischer") Sep 18, 2018 1 minutes [Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown) [Technical Documentation](https://www.paloaltonetworks.com/blog/category/technical-documentation/?ts=markdown) [globalprotect](https://www.paloaltonetworks.com/blog/tag/globalprotect/?ts=markdown) ![tech docs](https://www.paloaltonetworks.com/blog/wp-content/uploads/2016/12/TechDocs_logo.jpg) GlobalProtect app 5.0 for iOS is now available on the [iTunes App Store](https://itunes.apple.com/us/app/globalprotect/id1400555706?mt=8), and is supported with iOS 10, 11, and 12. GlobalProtect app 4.1 is now renamed GlobalProtect Legacy and is superseded by GlobalProtect app 5.0. GlobalProtect Legacy will not be supported after Oct 15, 2018 and will be removed from the Apple App Store. Please refer to the [Palo Alto Networks End-of-Life Policy](https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-policy) for more details NOTES: * We recommend that iOS 12 users uninstall GlobalProtect app 4.1.x before installing GlobalProtect app 5.0 on their iOS endpoints. * GlobalProtect app 5.0 introduces changes to MDM and client certificate deployment. See the GlobalProtect App New Features Guide for details. Additional Resources: * [GlobalProtect App New Features Guide](https://www.paloaltonetworks.com/documentation/50/globalprotect/globalprotect-app-new-features/new-features-released-in-gp-agent-5_0/globalprotect-app-for-ios-user-experience-enhancements) * [GlobalProtect App Release Notes](https://www.paloaltonetworks.com/documentation/50/globalprotect/globalprotect-app-release-notes) * [GlobalProtect 8.1 Admin Guide](https://www.paloaltonetworks.com/documentation/81/globalprotect/globalprotect-admin-guide) (new MDM support) * [Compatibility Matrix](https://www.paloaltonetworks.com/documentation/global/compatibility-matrix/globalprotect) As always, you can find our content [on our Technical Documentation site](https://www.paloaltonetworks.com/documentation). Happy reading! Your friendly Technical Documentation team Have questions? Contact us at [documentation@paloaltonetworks.com](mailto:documentation@paloaltonetworks.com). *** ** * ** *** ## Related Blogs ### [Firewall](https://www.paloaltonetworks.com/blog/category/firewall/?ts=markdown), [Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown), [Technical Documentation](https://www.paloaltonetworks.com/blog/category/technical-documentation/?ts=markdown) [#### Tech Docs: Improve Your Remote Work Experience with GlobalProtect App 4.1!](https://www.paloaltonetworks.com.au/blog/2018/03/tech-docs-improve-remote-work-experience-globalprotect-app-4-1/) ### [Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown), [Technical Documentation](https://www.paloaltonetworks.com/blog/category/technical-documentation/?ts=markdown) [#### Tech Docs: Panorama Plugin for Cisco ACI](https://www.paloaltonetworks.com.au/blog/2019/04/tech-docs-panorama-plugin-cisco-aci/) ### [Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown), [Technical Documentation](https://www.paloaltonetworks.com/blog/category/technical-documentation/?ts=markdown) [#### TechDocs: GlobalProtect Cloud Service](https://www.paloaltonetworks.com.au/blog/2019/04/techdocs-globalprotect-cloud-service/) ### [Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown), [Secure the Future](https://www.paloaltonetworks.com/blog/category/secure-the-future/?ts=markdown), [Technical Documentation](https://www.paloaltonetworks.com/blog/category/technical-documentation/?ts=markdown) [#### Tech Docs: Get Started with Cortex XDR](https://www.paloaltonetworks.com.au/blog/2019/03/tech-docs-get-started-cortex-xdr/) ### [Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown), [Technical Documentation](https://www.paloaltonetworks.com/blog/category/technical-documentation/?ts=markdown) [#### Tech Docs: Release Highlights in GlobalProtect Cloud Service 1.3.0](https://www.paloaltonetworks.com.au/blog/2019/02/tech-docs-release-highlights-globalprotect-cloud-service-1-3-0/) ### [Products and Services](https://www.paloaltonetworks.com/blog/category/products-and-services/?ts=markdown), [Technical Documentation](https://www.paloaltonetworks.com/blog/category/technical-documentation/?ts=markdown) [#### Tech Docs: Keep Out of the Flood Zone with DoS Protection](https://www.paloaltonetworks.com.au/blog/2018/11/tech-docs-keep-flood-zone-dos-protection/) ### Subscribe to the Blog! Sign up to receive must-read articles, Playbooks of the Week, new feature announcements, and more. ![spinner](https://www.paloaltonetworks.com.au/blog/wp-content/themes/panwblog2023/dist/images/ajax-loader.gif) Sign up Please enter a valid email. By submitting this form, you agree to our [Terms of Use](https://www.paloaltonetworks.com/legal-notices/terms-of-use?ts=markdown) and acknowledge our [Privacy Statement](https://www.paloaltonetworks.com/legal-notices/privacy?ts=markdown). Please look for a confirmation email from us. If you don't receive it in the next 10 minutes, please check your spam folder. This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply. {#footer} {#footer} ## Products and Services * [AI-Powered Network Security Platform](https://www.paloaltonetworks.com/network-security?ts=markdown) * [Secure AI by Design](https://www.paloaltonetworks.com/precision-ai-security/secure-ai-by-design?ts=markdown) * [Prisma AIRS](https://www.paloaltonetworks.com/prisma/prisma-ai-runtime-security?ts=markdown) * [AI Access Security](https://www.paloaltonetworks.com/sase/ai-access-security?ts=markdown) * [Cloud Delivered Security Services](https://www.paloaltonetworks.com/network-security/security-subscriptions?ts=markdown) * [Advanced Threat Prevention](https://www.paloaltonetworks.com/network-security/advanced-threat-prevention?ts=markdown) * [Advanced URL Filtering](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown) * [Advanced WildFire](https://www.paloaltonetworks.com/network-security/advanced-wildfire?ts=markdown) * [Advanced DNS Security](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown) * [Enterprise Data Loss Prevention](https://www.paloaltonetworks.com/sase/enterprise-data-loss-prevention?ts=markdown) * [Enterprise IoT Security](https://www.paloaltonetworks.com/network-security/enterprise-device-security?ts=markdown) * [Medical IoT Security](https://www.paloaltonetworks.com/network-security/medical-device-security?ts=markdown) * [Industrial OT Security](https://www.paloaltonetworks.com/network-security/medical-device-security?ts=markdown) * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown) * [Next-Generation Firewalls](https://www.paloaltonetworks.com/network-security/next-generation-firewall?ts=markdown) * [Hardware Firewalls](https://www.paloaltonetworks.com/network-security/hardware-firewall-innovations?ts=markdown) * [Software Firewalls](https://www.paloaltonetworks.com/network-security/software-firewalls?ts=markdown) * [Strata Cloud Manager](https://www.paloaltonetworks.com/network-security/strata-cloud-manager?ts=markdown) * [SD-WAN for NGFW](https://www.paloaltonetworks.com/network-security/sd-wan-subscription?ts=markdown) * [PAN-OS](https://www.paloaltonetworks.com/network-security/pan-os?ts=markdown) * [Panorama](https://www.paloaltonetworks.com/network-security/panorama?ts=markdown) * [Secure Access Service Edge](https://www.paloaltonetworks.com/sase?ts=markdown) * [Prisma SASE](https://www.paloaltonetworks.com/sase?ts=markdown) * [Application Acceleration](https://www.paloaltonetworks.com/sase/app-acceleration?ts=markdown) * [Autonomous Digital Experience Management](https://www.paloaltonetworks.com/sase/adem?ts=markdown) * [Enterprise DLP](https://www.paloaltonetworks.com/sase/enterprise-data-loss-prevention?ts=markdown) * [Prisma Access](https://www.paloaltonetworks.com/sase/access?ts=markdown) * [Prisma Browser](https://www.paloaltonetworks.com/sase/prisma-browser?ts=markdown) * [Prisma SD-WAN](https://www.paloaltonetworks.com/sase/sd-wan?ts=markdown) * [Remote Browser Isolation](https://www.paloaltonetworks.com/sase/remote-browser-isolation?ts=markdown) * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown) * [AI-Driven Security Operations Platform](https://www.paloaltonetworks.com/cortex?ts=markdown) * [Cloud Security](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown) * [Cortex Cloud](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown) * [Application Security](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown) * [Cloud Posture Security](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown) * [Cloud Runtime Security](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown) * [Prisma Cloud](https://www.paloaltonetworks.com/prisma/cloud?ts=markdown) * [AI-Driven SOC](https://www.paloaltonetworks.com/cortex?ts=markdown) * [Cortex XSIAM](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown) * [Cortex XDR](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown) * [Cortex XSOAR](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown) * [Cortex Xpanse](https://www.paloaltonetworks.com/cortex/cortex-xpanse?ts=markdown) * [Unit 42 Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown) * [Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown) * [Threat Intel and Incident Response Services](https://www.paloaltonetworks.com/unit42?ts=markdown) * [Proactive Assessments](https://www.paloaltonetworks.com/unit42/assess?ts=markdown) * [Incident Response](https://www.paloaltonetworks.com/unit42/respond?ts=markdown) * [Transform Your Security Strategy](https://www.paloaltonetworks.com/unit42/transform?ts=markdown) * [Discover Threat Intelligence](https://www.paloaltonetworks.com/unit42/threat-intelligence-partners?ts=markdown) ## Company * [About Us](https://www.paloaltonetworks.com/about-us?ts=markdown) * [Careers](https://jobs.paloaltonetworks.com/en/) * [Contact Us](https://www.paloaltonetworks.com/company/contact-sales?ts=markdown) * [Corporate Responsibility](https://www.paloaltonetworks.com/about-us/corporate-responsibility?ts=markdown) * [Customers](https://www.paloaltonetworks.com/customers?ts=markdown) * [Investor Relations](https://investors.paloaltonetworks.com/) * [Location](https://www.paloaltonetworks.com/about-us/locations?ts=markdown) * [Newsroom](https://www.paloaltonetworks.com/company/newsroom?ts=markdown) ## Popular Links * [Blog](https://www.paloaltonetworks.com/blog/?ts=markdown) * [Communities](https://www.paloaltonetworks.com/communities?ts=markdown) * [Content Library](https://www.paloaltonetworks.com/resources?ts=markdown) * [Cyberpedia](https://www.paloaltonetworks.com/cyberpedia?ts=markdown) * [Event Center](https://events.paloaltonetworks.com/) * [Manage Email Preferences](https://start.paloaltonetworks.com/preference-center) * [Products A-Z](https://www.paloaltonetworks.com/products/products-a-z?ts=markdown) * [Product Certifications](https://www.paloaltonetworks.com/legal-notices/trust-center/compliance?ts=markdown) * [Report a Vulnerability](https://www.paloaltonetworks.com/security-disclosure?ts=markdown) * [Sitemap](https://www.paloaltonetworks.com/sitemap?ts=markdown) * [Tech Docs](https://docs.paloaltonetworks.com/) * [Unit 42](https://unit42.paloaltonetworks.com/) * [Do Not Sell or Share My Personal Information](https://panwedd.exterro.net/portal/dsar.htm?target=panwedd) ![PAN logo](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/pan-logo-dark.svg) * [Privacy](https://www.paloaltonetworks.com/legal-notices/privacy?ts=markdown) * [Trust Center](https://www.paloaltonetworks.com/legal-notices/trust-center?ts=markdown) * [Terms of Use](https://www.paloaltonetworks.com/legal-notices/terms-of-use?ts=markdown) * [Documents](https://www.paloaltonetworks.com/legal?ts=markdown) Copyright © 2026 Palo Alto Networks. All Rights Reserved * [![Youtube](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/youtube-black.svg)](https://www.youtube.com/user/paloaltonetworks) * [![Podcast](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/icons/podcast.svg)](https://www.paloaltonetworks.com/podcasts/threat-vector?ts=markdown) * [![Facebook](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/facebook-black.svg)](https://www.facebook.com/PaloAltoNetworks/) * [![LinkedIn](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/linkedin-black.svg)](https://www.linkedin.com/company/palo-alto-networks) * [![Twitter](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/twitter-x-black.svg)](https://twitter.com/PaloAltoNtwks) * EN Select your language