* [Blog](https://www.paloaltonetworks.com.au/blog) * [Palo Alto Networks](https://www.paloaltonetworks.com.au/blog/corporate/) * [未分類](https://www.paloaltonetworks.com.au/blog/category/%e6%9c%aa%e5%88%86%e9%a1%9e/?lang=fr) * 連續 7 年提供出色的客戶服務... # 連續 7 年提供出色的客戶服務 [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.paloaltonetworks.com.au%2Fblog%2F2021%2F10%2Fdelivering-outstanding-customer-service%2F%3Flang%3Dzh-hant) [](https://twitter.com/share?text=%E9%80%A3%E7%BA%8C+7+%E5%B9%B4%E6%8F%90%E4%BE%9B%E5%87%BA%E8%89%B2%E7%9A%84%E5%AE%A2%E6%88%B6%E6%9C%8D%E5%8B%99&url=https%3A%2F%2Fwww.paloaltonetworks.com.au%2Fblog%2F2021%2F10%2Fdelivering-outstanding-customer-service%2F%3Flang%3Dzh-hant) [](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.paloaltonetworks.com.au%2Fblog%2F2021%2F10%2Fdelivering-outstanding-customer-service%2F%3Flang%3Dzh-hant&title=%E9%80%A3%E7%BA%8C+7+%E5%B9%B4%E6%8F%90%E4%BE%9B%E5%87%BA%E8%89%B2%E7%9A%84%E5%AE%A2%E6%88%B6%E6%9C%8D%E5%8B%99&summary=&source=) [](https://www.paloaltonetworks.com//www.reddit.com/submit?url=https://www.paloaltonetworks.com.au/blog/2021/10/delivering-outstanding-customer-service/?lang=zh-hant&ts=markdown) \[\](mailto:?subject=連續 7 年提供出色的客戶服務) Link copied By [Steve Blaz](https://www.paloaltonetworks.com/blog/author/steve-blaz/?lang=zh-hant&ts=markdown "Posts by Steve Blaz") Oct 18, 2021 1 minutes [未分類](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e9%a1%9e/?lang=fr&ts=markdown) This post is also available in: [English (英語)](https://www.paloaltonetworks.com.au/blog/2021/09/delivering-outstanding-customer-service/ "Switch to 英語(English)") [日本語 (日語)](https://www.paloaltonetworks.com.au/blog/2021/09/delivering-outstanding-customer-service/?lang=ja "Switch to 日語(日本語)") 連續 7 次達成任何一個目標都很不容易，尤其是滿足層出不窮的客戶需求。Palo Alto Networks 連續第 7 年獲得技術服務產業協會 (TSIA) 和 J.D. Power 頒發的出色客戶服務最高榮譽。 在全球輔助技術支援方面，Palo Alto Networks 獲得 TSIA 評定為「出色」，並獲得 J.D. Power 認可為「出色的客戶服務體驗」。這次聯合表揚認可 Palo Alto Networks 連續 7 年為全球客戶提供優異的輔助支援。 我們很榮幸又在一年後獲得如此的成就。其實，將這項成就放在脈絡中很有挑戰性。這不僅僅是因為我們積極擴大我們的一連串成就所致。如此的認可證明了我們今年再次努力不懈。我們為客戶提供的服務達到如此的高標準，在我們協助客戶變得更加安全的同時確保客戶獲得最好的體驗。 ![](https://www.paloaltonetworks.com/blog/wp-content/uploads/2021/09/word-image-50.png) 對於 TSIA，我們在核心、輔助支援、自助服務和外包合作夥伴管理這四個主要領域均超過業界基準 10% 至 23%。 對於 J.D. Power，我們比業界基準的最低分數高出 6%，成為技術支援滿意度前 20% 的企業對企業網路系統品牌之一。 我們在 TSIA 認證團隊的回饋會議上得知「Palo Alto Networks 再次在整體體驗方面獲得優異的成績 --- 貴公司持續成為領導者並樹立其他公司必須遵循的標準。」 從 TSIA 和 J.D. Power 的匯報開始，我們感謝這些計劃，然後自問我們可以如何改進？我們徵詢有關業界基準的見解，以便我們知道自己的不足之處，並設法補救這些問題。我們不認為這次審查是稽核，而是工作中必然歷經的事物。現在，我們的 DNA 就是要接受這些意見並實施改進。 我們有團隊負責監督這個過程，並確保我們了解衡量所用的 700 多個數據點和 323 個業務功能。 稽核涵蓋我們公司的大部分領域，從基本流程驗證到我們公司的願景和使命。這其中會驗證我們的所有人員、流程和技術是否都符合業界的最佳實務。我們的業務合作夥伴也參與財務、HR、行銷、招募、PM 和工程。 當然，我們最優先評估我們的客戶關係，依據一系列指標檢查我們的服務，例如依據 SLA 授予客戶權利、服務速度、解決時間，其中最重要的是客戶在 CSAT 和 NPS 方面的意見。 我們的做法是，「我們如何更加改進？」我們開始實施變更，而且全年都不會停止。 這是持續改進的過程，我們全心全意為客戶服務。隨著期望提高，我們的所有團隊都更加努力不懈，並持續引進產品專業化和最佳實務。所有這一切都是為了維持我們快速成長並與客戶持續變化的環境保持同步。 TSIA 和 J.D. Power 卓越獎與客戶滿意度和客戶對於 Palo Alto Networks 的體驗直接相關。這些都是必須達成的極高業界基準。我們很自豪的一點是我們展現客戶意想不到的優點，並樹立了其他公司必須遵循的標準。 *J.D. Power 2021* *年全球輔助技術支援認證計劃，與* *TSIA* *共同開發。根據成功完成稽核，並超出全球輔助支援作業的客戶滿意度基準。如需了解更多資訊，請造訪* [*www.jdpower.com*](https://urldefense.proofpoint.com/v2/url?u=http-3A__www.jdpower.com&d=DwMGaQ&c=V9IgWpI5PvzTw83UyHGVSoW3Uc1MFWe5J8PTfkrzVSo&r=4fsHQrDQ4kX4Kp86Po7LvbwhanyAeU8h0YFU8c__gpM&m=vgsivGJqB8qk664SVIBfp0d6BBcVviq1AFRCokUXP4g&s=TblYe-2y_jThIsJrPE3TyKPnVvBJikvTiS2vtXpUVk8&e=) *或* [*www.tsia.com*](https://urldefense.proofpoint.com/v2/url?u=http-3A__www.tsia.com&d=DwMGaQ&c=V9IgWpI5PvzTw83UyHGVSoW3Uc1MFWe5J8PTfkrzVSo&r=4fsHQrDQ4kX4Kp86Po7LvbwhanyAeU8h0YFU8c__gpM&m=vgsivGJqB8qk664SVIBfp0d6BBcVviq1AFRCokUXP4g&s=wGixr6V2rMRDDJviC7t1p-XOmLMKcOlTgyaX6SmYREY&e=)*。* *** ** * ** *** ## Related Blogs ### [未分類](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e9%a1%9e/?lang=fr&ts=markdown) [#### Strata Copilot - 加速邁向自發性網路安全性的未來](https://www.paloaltonetworks.com.au/blog/network-security/introducing-strata-copilot/?lang=zh-hant) ### [未分類](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e9%a1%9e/?lang=fr&ts=markdown) [#### 醫療企業是勒索軟體攻擊者的首要目標](https://www.paloaltonetworks.com.au/blog/2021/10/healthcare-organizations-are-the-top-target/?lang=zh-hant) ### [未分類](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e9%a1%9e/?lang=fr&ts=markdown) [#### 適用於 5G 的零信任：實現安全的數位轉型](https://www.paloaltonetworks.com.au/blog/2021/10/zero-trust-for-5g-digital-transformation/?lang=zh-hant) ### [未分類](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e9%a1%9e/?lang=fr&ts=markdown) [#### 網路攻擊鎖定金融服務企業的 3 個原因以及防禦方式](https://www.paloaltonetworks.com.au/blog/2021/10/financial-services-cyberattacks/?lang=zh-hant) ### [未分類](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e9%a1%9e/?lang=fr&ts=markdown) [#### Palo Alto Networks 研究：61% 的企業難以確保在家工作的遙距網絡安全](https://www.paloaltonetworks.com.au/blog/2021/09/state-of-hybrid-workforce-security-2021/?lang=zh-hant) ### [未分類](https://www.paloaltonetworks.com/blog/category/%e6%9c%aa%e5%88%86%e9%a1%9e/?lang=fr&ts=markdown) [#### Palo Alto Networks 推出完整的零信任網路安全性](https://www.paloaltonetworks.com.au/blog/2021/09/zero-trust-for-network-security/?lang=zh-hant) ### Subscribe to the Blog! Sign up to receive must-read articles, Playbooks of the Week, new feature announcements, and more. ![spinner](https://www.paloaltonetworks.com.au/blog/wp-content/themes/panwblog2023/dist/images/ajax-loader.gif) Sign up Please enter a valid email. By submitting this form, you agree to our [Terms of Use](https://www.paloaltonetworks.com/legal-notices/terms-of-use?ts=markdown) and acknowledge our [Privacy Statement](https://www.paloaltonetworks.com/legal-notices/privacy?ts=markdown). Please look for a confirmation email from us. If you don't receive it in the next 10 minutes, please check your spam folder. This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply. {#footer} {#footer} ## Products and Services * [AI-Powered Network Security Platform](https://www.paloaltonetworks.com/network-security?ts=markdown) * [Secure AI by Design](https://www.paloaltonetworks.com/precision-ai-security/secure-ai-by-design?ts=markdown) * [Prisma AIRS](https://www.paloaltonetworks.com/prisma/prisma-ai-runtime-security?ts=markdown) * [AI Access Security](https://www.paloaltonetworks.com/sase/ai-access-security?ts=markdown) * [Cloud Delivered Security Services](https://www.paloaltonetworks.com/network-security/security-subscriptions?ts=markdown) * [Advanced Threat Prevention](https://www.paloaltonetworks.com/network-security/advanced-threat-prevention?ts=markdown) * [Advanced URL Filtering](https://www.paloaltonetworks.com/network-security/advanced-url-filtering?ts=markdown) * [Advanced WildFire](https://www.paloaltonetworks.com/network-security/advanced-wildfire?ts=markdown) * [Advanced DNS Security](https://www.paloaltonetworks.com/network-security/advanced-dns-security?ts=markdown) * [Enterprise Data Loss Prevention](https://www.paloaltonetworks.com/sase/enterprise-data-loss-prevention?ts=markdown) * [Enterprise IoT Security](https://www.paloaltonetworks.com/network-security/enterprise-device-security?ts=markdown) * [Medical IoT Security](https://www.paloaltonetworks.com/network-security/medical-device-security?ts=markdown) * [Industrial OT Security](https://www.paloaltonetworks.com/network-security/medical-device-security?ts=markdown) * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown) * [Next-Generation Firewalls](https://www.paloaltonetworks.com/network-security/next-generation-firewall?ts=markdown) * [Hardware Firewalls](https://www.paloaltonetworks.com/network-security/hardware-firewall-innovations?ts=markdown) * [Software Firewalls](https://www.paloaltonetworks.com/network-security/software-firewalls?ts=markdown) * [Strata Cloud Manager](https://www.paloaltonetworks.com/network-security/strata-cloud-manager?ts=markdown) * [SD-WAN for NGFW](https://www.paloaltonetworks.com/network-security/sd-wan-subscription?ts=markdown) * [PAN-OS](https://www.paloaltonetworks.com/network-security/pan-os?ts=markdown) * [Panorama](https://www.paloaltonetworks.com/network-security/panorama?ts=markdown) * [Secure Access Service Edge](https://www.paloaltonetworks.com/sase?ts=markdown) * [Prisma SASE](https://www.paloaltonetworks.com/sase?ts=markdown) * [Application Acceleration](https://www.paloaltonetworks.com/sase/app-acceleration?ts=markdown) * [Autonomous Digital Experience Management](https://www.paloaltonetworks.com/sase/adem?ts=markdown) * [Enterprise DLP](https://www.paloaltonetworks.com/sase/enterprise-data-loss-prevention?ts=markdown) * [Prisma Access](https://www.paloaltonetworks.com/sase/access?ts=markdown) * [Prisma Browser](https://www.paloaltonetworks.com/sase/prisma-browser?ts=markdown) * [Prisma SD-WAN](https://www.paloaltonetworks.com/sase/sd-wan?ts=markdown) * [Remote Browser Isolation](https://www.paloaltonetworks.com/sase/remote-browser-isolation?ts=markdown) * [SaaS Security](https://www.paloaltonetworks.com/sase/saas-security?ts=markdown) * [AI-Driven Security Operations Platform](https://www.paloaltonetworks.com/cortex?ts=markdown) * [Cloud Security](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown) * [Cortex Cloud](https://www.paloaltonetworks.com/cortex/cloud?ts=markdown) * [Application Security](https://www.paloaltonetworks.com/cortex/cloud/application-security?ts=markdown) * [Cloud Posture Security](https://www.paloaltonetworks.com/cortex/cloud/cloud-posture-security?ts=markdown) * [Cloud Runtime Security](https://www.paloaltonetworks.com/cortex/cloud/runtime-security?ts=markdown) * [Prisma Cloud](https://www.paloaltonetworks.com/prisma/cloud?ts=markdown) * [AI-Driven SOC](https://www.paloaltonetworks.com/cortex?ts=markdown) * [Cortex XSIAM](https://www.paloaltonetworks.com/cortex/cortex-xsiam?ts=markdown) * [Cortex XDR](https://www.paloaltonetworks.com/cortex/cortex-xdr?ts=markdown) * [Cortex XSOAR](https://www.paloaltonetworks.com/cortex/cortex-xsoar?ts=markdown) * [Cortex Xpanse](https://www.paloaltonetworks.com/cortex/cortex-xpanse?ts=markdown) * [Unit 42 Managed Detection \& Response](https://www.paloaltonetworks.com/cortex/managed-detection-and-response?ts=markdown) * [Managed XSIAM](https://www.paloaltonetworks.com/cortex/managed-xsiam?ts=markdown) * [Threat Intel and Incident Response Services](https://www.paloaltonetworks.com/unit42?ts=markdown) * [Proactive Assessments](https://www.paloaltonetworks.com/unit42/assess?ts=markdown) * [Incident Response](https://www.paloaltonetworks.com/unit42/respond?ts=markdown) * [Transform Your Security Strategy](https://www.paloaltonetworks.com/unit42/transform?ts=markdown) * [Discover Threat Intelligence](https://www.paloaltonetworks.com/unit42/threat-intelligence-partners?ts=markdown) ## Company * [About Us](https://www.paloaltonetworks.com/about-us?ts=markdown) * [Careers](https://jobs.paloaltonetworks.com/en/) * [Contact Us](https://www.paloaltonetworks.com/company/contact-sales?ts=markdown) * [Corporate Responsibility](https://www.paloaltonetworks.com/about-us/corporate-responsibility?ts=markdown) * [Customers](https://www.paloaltonetworks.com/customers?ts=markdown) * [Investor Relations](https://investors.paloaltonetworks.com/) * [Location](https://www.paloaltonetworks.com/about-us/locations?ts=markdown) * [Newsroom](https://www.paloaltonetworks.com/company/newsroom?ts=markdown) ## Popular Links * [Blog](https://www.paloaltonetworks.com/blog/?ts=markdown) * [Communities](https://www.paloaltonetworks.com/communities?ts=markdown) * [Content Library](https://www.paloaltonetworks.com/resources?ts=markdown) * [Cyberpedia](https://www.paloaltonetworks.com/cyberpedia?ts=markdown) * [Event Center](https://events.paloaltonetworks.com/) * [Manage Email Preferences](https://start.paloaltonetworks.com/preference-center) * [Products A-Z](https://www.paloaltonetworks.com/products/products-a-z?ts=markdown) * [Product Certifications](https://www.paloaltonetworks.com/legal-notices/trust-center/compliance?ts=markdown) * [Report a Vulnerability](https://www.paloaltonetworks.com/security-disclosure?ts=markdown) * [Sitemap](https://www.paloaltonetworks.com/sitemap?ts=markdown) * [Tech Docs](https://docs.paloaltonetworks.com/) * [Unit 42](https://unit42.paloaltonetworks.com/) * [Do Not Sell or Share My Personal Information](https://panwedd.exterro.net/portal/dsar.htm?target=panwedd) ![PAN logo](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/pan-logo-dark.svg) * [Privacy](https://www.paloaltonetworks.com/legal-notices/privacy?ts=markdown) * [Trust Center](https://www.paloaltonetworks.com/legal-notices/trust-center?ts=markdown) * [Terms of Use](https://www.paloaltonetworks.com/legal-notices/terms-of-use?ts=markdown) * [Documents](https://www.paloaltonetworks.com/legal?ts=markdown) Copyright © 2026 Palo Alto Networks. All Rights Reserved * [![Youtube](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/youtube-black.svg)](https://www.youtube.com/user/paloaltonetworks) * [![Podcast](https://www.paloaltonetworks.com/content/dam/pan/en_US/images/icons/podcast.svg)](https://www.paloaltonetworks.com/podcasts/threat-vector?ts=markdown) * [![Facebook](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/facebook-black.svg)](https://www.facebook.com/PaloAltoNetworks/) * [![LinkedIn](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/linkedin-black.svg)](https://www.linkedin.com/company/palo-alto-networks) * [![Twitter](https://www.paloaltonetworks.com/etc/clientlibs/clean/imgs/social/twitter-x-black.svg)](https://twitter.com/PaloAltoNtwks) * EN Select your language