Palo Alto Networks, ServiceNow, and Bell Canada have come together in a strategic collaboration to build an innovative ServiceNow application that creates an automated bridge between world-class security operations and industry-leading service management.
Large enterprises need robust security at cloud speed, but operational complexity keeps getting in the way. Here’s what that looks like in practice:
- Operations teams juggle multiple dashboards. When an issue surfaces, they are bouncing between the Prisma® SASE (secure access service edge) console to identify the incident, ServiceNow to log the case, and a customer support portal to escalate the issue. Every handoff inflates MTTR (mean time to resolution) and introduces room for error.
- Customers are stuck in a deployment purgatory. Manual infrastructure configuration, connector setup, and mobile user onboarding can stretch on for weeks or months. Every day spent wrestling with configuration files is a day that value isn’t delivered.
- Multi-tenant management doesn’t scale. If operational overhead grows linearly with each new tenant, the business model ultimately caps itself.
Bell Canada, through its innovative and security-first approach in the Canadian market, is a lighthouse partner that helped pioneer this innovation through its deep engagement with ServiceNow and a strategic partnership with Palo Alto Networks. With a strong focus on delivering exceptional customer value, Bell helped drive the vision for a simplified, scalable approach to SASE management.
Driven by their commitment to service excellence and customer outcomes, Bell worked closely with Palo Alto Networks and ServiceNow on this solution, accelerating customer time to value and simplifying operational complexity. Bell was among the first to champion this vision, acting as a market thought leader and helping shape a new standard for integrated SASE and service management outcomes in Canada.
Large Enterprises and Managed Service Providers can accelerate time to value by automating the entire lifecycle of Prisma SASE, from deployment to ongoing incident response through a newly launched Prisma SASE app on the ServiceNow store. The Prisma SASE app can accelerate MSP service delivery and management, significantly shrinking time to value and thereby positively impacting both top-line revenue and bottom-line EBITDA.
The Prisma SASE Platform Is Accelerating Value through Unified Automation and Platformization
Time to value (TTV) is one of the most critical metrics for IT teams helping customers move forward. With the Prisma SASE app, customers can go from implementation to go-live in just hours. There’s no need to build custom API integrations or take on technical debt for Day 0 to Day N operations. The app automates infrastructure setup, including ZTNA connectors and mobile user workflows, so providers can get their SASE offerings to market faster.
The joint solution eliminates swivel chair operations. Security and network administrators no longer need to toggle between the Prisma SASE console, ServiceNow and support portals. Incident ingestion and management now happen in one place. Incidents stay in sync, manual overhead drops, and mean time to resolution improves. For MSPs, there’s the added benefit: they can create Palo Alto Networks CSP (Customer Support Portal) tickets directly from the ServiceNow SASE app, making incident correlation and troubleshooting straightforward.
Drive Scalable Growth by Automating Cross-Instance Support with Service Exchange
ServiceNow’s Service Bridge is a major unlock for Managed Service Providers scaling their SASE offerings. It automates cross-instance support so critical security incidents and status updates flow between the MSP’s ServiceNow instance and the customer’s ServiceNow instance without manual sync work. This creates operational transparency and a better service experience for customers while MSPs can deliver faster without adding headcount or complexity.
Key Takeaways:
- Rapid Time to Value: Shift from months of manual configuration to hours of automated deployment by leveraging out-of-the-box integrations that eliminate custom R&D and technical debt.
- Unified Operational Excellence: Eliminate "swivel chair" management by unifying incident ingestion, ticket syncing and support portal escalation into a single ServiceNow interface, significantly reducing MTTR.
- SASE at Scale: The Prisma SASE app provides a unified architecture that scales across tenants automatically, ensuring security keeps pace with business growth.
Take the Next Step
As you adopt SASE, take out the complexity of implementation with the Prisma SASE app.
- Download the App: Visit the ServiceNow Store today and download the Prisma SASE app to start automating your deployment.
- Meet Us at MWC: Are you heading to Barcelona for Mobile World Congress (MWC)? Come see these integrations in action. Stop by the Palo Alto Networks booth (Hall 4, Stand D55) for a live demo and to chat with our experts about simplifying your SASE implementation.
- Contact our sales team for any additional questions.