Redeban secures instant payments across Colombia through platformization

Building the foundation with next-generation firewalls

For 10 years, Redeban has relied on Palo Alto Networks Next-Generation Firewalls for perimeter and internal network protection. Unlike legacy solutions that processed everything through a single CPU, NGFW uses independent resources for management and data processing. This separation has enabled configuration adjustments without affecting business operations and eliminated the constant restart cycles that plagued previous systems. Palo Alto Networks Cloud-Delivered Security Services apply additional security to network traffic. Subscriptions like Advanced Threat Prevention, Advanced URL Filtering, Advanced DNS Security, and Advanced WildFire allow Redeban to leverage the latest threat intelligence and stop attacks in real time.

The platform’s ability to apply granular web filtering solved a critical business need: enabling secure internet access for 1,000 employees while maintaining appropriate controls for different groups. With Panorama centrally managing firewalls across data centers and regional offices, Redeban efficiently maintains the platform without sacrificing flexibility. Most critically for a payment processor, the solution delivers exceptional performance, processing hundreds of transactions per second without adding latency.

Responding to pandemic challenges with secure remote access

When COVID-19 forced a pivot to remote work, Redeban’s existing GlobalProtect deployment enabled a rapid response. The solution allowed the company to continue operations and develop new services under dramatically changed market conditions. Employees were securely connected to corporate resources while being governed by the controls required for financial data. The integrated firewall infrastructure supporting both on-prem data centers and cloud services proved essential in maintaining business continuity while adapting to new working models.

Transforming endpoint security with AI and automation

Prior to adopting Cortex XDR, outdated antivirus solutions left malware undetected, lost in the thousands of issues generated by multiple consoles. By correlating endpoint data with firewall logs, the team gained comprehensive visibility and automated detection, containment, and response tasks across all data sources. The platform detects an average of 1,600 monthly events, escalating only 2.5%, which has transformed operational efficiency. Redeban has reduced false positives by 95% and slashed MTTR by 99.9%, enabling the lean security team to pivot from manual triage to high-value strategic initiatives.

Extending security into cloud environments

To secure its expanding cloud infrastructure across AWS and Azure, Redeban adopted cloud security from Palo Alto Networks. González feels it’s helped advance the company’s zero trust strategy, saying, “The platform provides real-time visibility, generates better security awareness in the cloud infrastructure implementation processes, and has allowed us to control and manage identities in the infrastructure being deployed.” Not having to configure and monitor multiple native security solutions has substantially reduced operational complexity and cost, while automated alert prioritization has allowed the team to focus on what’s truly critical to the business. Continuing its cloud security journey, Redeban is excited about how the rollout of Cortex Cloud will elevate the maturity of its cloud security program.

Building long-term success through partnership

Redeban’s trusted partnership with Palo Alto Networks extends beyond product deployment. Ongoing support includes assistance in ensuring that platform capabilities are properly leveraged and continuous monitoring of usage across NGFW, Cortex XDR, and cloud platforms. The Redeban team also maintains access to Unit 42 experts for incident response through its retainer and closely monitors Unit 42 threat intelligence reports to inform its early alert process, staying ahead of emerging threats targeting the financial services sector. Managed security services provider Netdata Networks provides 24/7 platform operations—supporting crisis management, advising on the Palo Alto Networks roadmap, and assisting with new project implementation.

The consolidation from many disparate tools to an integrated platform transformed Redeban’s security program. The company achieved 25% cost savings in its first year partnering with Palo Alto Networks and avoided additional licensing costs, maintaining controlled expenses despite unfavorable exchange rates that would make a fragmented approach financially unsustainable. The platform also plays a key role in Redeban’s ability to maintain critical industry certifications, including PCI DSS, PCI PIN, ISAE 3402, and SOC 2 attestations.

Equally important: Platformization has restored work-life balance to the security team. Freed from manual alert triage, analysts can focus on strategic initiatives, investigate emerging threats targeting new payment technologies, and support the business innovation that drives Redeban’s market leadership. The platform’s consistency across network, endpoint, and cloud security reduces training overhead and simplifies operations, allowing the lean team to manage an expanding attack surface without proportional headcount growth.