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Palo Alto Networks Awards & Certifications
2015 - 2020 J.D. Power Certified Assisted Technical Support Program
Palo Alto Networks, Inc. has been recognized by J.D. Power for six consecutive years for providing “An Outstanding Customer Service Experience” for its Assisted Technical Support.
Six Consecutive Years of Award-Winning Global Support from Palo Alto Networks J.D. Power 2020 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on the successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations.
For more information, visit www.jdpower.com or www.tsia.com.
2015 - 2020 TSIA Global Rated Outstanding Assisted Certification
TSIA certification recognizes that Palo Alto Networks has achieved Global Rated Outstanding Assisted Support for a sixth consecutive year for 2020. Customers can purchase Palo Alto Networks products with confidence knowing that Palo Alto Networks meets the highest industry support standards.
Palo Alto Networks Recognized for Innovation in Customer Portals
Palo Alto Networks recently won the TSIA 2019 STAR Award for Innovation in Customer Portals. The judges recognized Palo Alto Networks for its use of artificial intelligence and machine learning to deliver an exceptional customer experience.
Recommended Resources
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Machine or Human-led? The Future SOC in a Cloud-first World
Automating security tasks has long been a priority for security leaders, driven by growing network complexity, a proliferation of human and machine identities, and a shortage of skilled defenders. This was highlighted in a recent IDC survey, where security automation was the number one European CISO investment priority for 2025. Automation in a SOC offers the prospect of greater cost efficiency, reduced manual tasks, improved threat detection and response, and ultimately better risk management. These are highly attractive benefits for organizations who are migrating to cloud or pursuing a cloud-first strategy, and CISOs in these organizations are attracted to the visibility and scalability offered by cloud-first SOCs. So how can UK Public Sector organizations improve the automation of security operations, and how will this change as SOCs are increasingly cloud-first? And, in this future environment, when is a human in the loop – or a machine – preferable or essential? Listen now, to experts from IDC and Palo Alto Networks who discussed the key challenges to SOC automation and offered recommendations for UK public sector security leaders.
ON24 Webinar
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Bootcamp: Transform Your SIEM
AI-powered adversaries are evolving — fast. To keep up, SOCs need more than quick fixes. They need a complete transformation built on unified data, advanced AI and automation at speed. Join our SIEM Transformation Bootcamp to see that future in action: Connect data in minutes. See how easy it is for Cortex XSIAM® to ingest, normalize and stitch any source. Detect and triage automatically. 10,000+ detection rules and 2,600+ ML models reveal hidden threats fast. AI-driven SmartGrouping consolidates related alerts into a case, simplifying analysis. Respond in record time. Learn how prebuilt playbooks can resolve almost every case, speeding up incident resolution and cutting manual work by 75%. Run the labs yourself, grill our experts with your toughest SIEM questions and leave with a plan to modernize your SOC. Seats are limited: Save yours today and stay ahead of tomorrow’s threats.
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Demo 'n' Dash with Cortex XDR®
Prevent Attacks with Cortex XDR®. You’re invited! Join us on 22 October for a fast-paced 30-minute demo on the foundation of the AI-driven SOC. Cortex XDR delivers industry-leading endpoint protection with unmatched prevention, detection, and response capabilities, empowering security teams to outpace adversaries and transform SecOps. This recognition adds to the growing list of independent validation from the industry’s most trusted voices, including being recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Protection Platforms for the fourth consecutive year. Walk away seeing how Cortex XDR: Detect more attacks in real-time with AI Respond faster than the adversary to stop a breach Prevent endpoint threats with industry leading accuracy The next era of security operations is here. Don’t get left behind — sign up now to experience the power of Cortex XDR.
Online
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NHS Supply Chain Cybersecurity – moving beyond baseline compliance
Join TechUK, Palo Alto Networks and Digital Health for an insightful discussion on the role of the supply chain in protecting the NHS. The NHS Cyber Security Charter is not ‘just another checklist’; it is a vital mandate to safeguard patients and systems following catastrophic attacks like WannaCry and Synnovis. Join our 50-minute panel discussion on the true financial and reputational impact of cyber risk and learn how as a supplier to the NHS, you can move beyond baseline compliance. We will touch on a Zero Trust approach and how to leverage platformisation. Discover how consolidation eliminates complexity and security gaps, reduces Total Cost of Ownership, and positions your organisation as a resilient, indispensable strategic partner to the NHS.
ON24 Webinar
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Cortex Cloud Bootcamp: AppSec Deep Dive
Remediating security issues in production is a losing battle. It’s time to get ahead of your AppSec backlog. Join our virtual bootcamp to get a live interactive demo of Cortex Cloud™ and see how correlating findings across the application lifecycle can help teams prevent, prioritize and remediate risks. In this session, you’ll learn how to: Proactively block up to 92% of issues from reaching production without slowing development. Prioritize critical risks by correlating findings from an open ecosystem of scanners with code and runtime context. Automate remediation and eliminate manual fixes across security and development teams using industry-leading automation. Secure your spot and get a firsthand look at the future of secure development.
Zoom Webinar
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Secure Access Service Edge with Prisma Access - Virtual Ultimate Test Drive
Join us for the Secure Access Service Edge (SASE) Ultimate Test Drive, where you will get hands-on experience with Palo Alto Networks Prisma Access. Global expansion, mobile workforces, and cloud computing are shifting the locations of your applications, data, and users. These changes introduce new opportunities, but they also introduce new vectors for cybersecurity risk. Get the protection you need, where you need it, with Palo Alto Networks Secure Access Service Edge (SASE) - Prisma Access. Prisma Access delivers the networking and security that organizations need in a purpose-built cloud-delivered infrastructure. Prisma Access acts as a firewall service that protects branch offices and mobile users from threats while also providing the security services expected from a next generation firewall. In this Ultimate Test Drive, you will: Protect remote networks and mobile users in a consistent manner, wherever they are. Provide connectivity and security in order to access all your applications. See the flexibility and cloud scalability to handle your changing requirements. *Please note: If the class is full, we have plenty of other dates to choose from. Click here to view other times.